→  Full Stack Support

Always On, Always Available

Ultima provide around the clock monitoring for mission-critical, customer-facing applications. We employ skilled full-stack engineers (.NET, PHP and JAVA) across the globe, ready to respond to and resolve incidents 24/7, 365.

→  Full Stack Support

Always On, Always Available

Ultima provide around the clock monitoring for mission-critical, customer-facing applications. We employ skilled full-stack engineers (.NET, PHP and JAVA) across the globe, ready to respond to and resolve incidents 24/7, 365.

The Industry Challenge

Most MSPs / agencies / partners can’t provide support out of hours or it will be a phone by the bed. With offices around the world, we can provide real support 24/7 with real people.

Ultima support complex distributed cloud-native apps and architectures (serverless or microservices for example) and no app is too complex.
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The Industry Challenge

Most MSPs / agencies / partners can’t provide support out of hours or it will be a phone by the bed. With offices around the world, we can provide real support 24/7 with real people.

Ultima support complex distributed cloud-native apps and architectures (serverless or microservices for example) and no app is too complex.
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"It makes a massive difference to us to have someone available for all of our global markets. We’re really happy to have you on our team."

Senior IT Manager

Sainsbury's Bank

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"It makes a massive difference to us to have someone available for all of our global markets. We’re really happy to have you on our team."

Senior IT Manager

Sainsbury's Bank

How
It
Works

In contrast to your average managed cloud provider, Ultima offers support across your entire stack, and we won’t leave you high and dry- pointing the finger to other suppliers when things go bump in the night.
Not only will we support your cloud infrastructure and interact with your CMS product support, we offer full 24/7 monitoring, incident management and support of your applications too.

→  Full Stack Support

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Downtime

A recent Gartner support suggests that the average cost of downtime is $5600 per minute (Gartner)
Learn More
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Uptime

On average companies aim for 99.9 percent uptime, still = 8:45 mins downtime per year (Alerta)
Learn More

How It Works

In contrast to your average managed cloud provider, Ultima offers support across your entire stack, and we won’t leave you high and dry- pointing the finger to other suppliers when things go bump in the night.
Not only will we support your cloud infrastructure and interact with your CMS product support, we offer full 24/7 monitoring, incident management and support of your applications too.
Image

Availability

On average, companies state their ideal is between 5 and 7 9s. 99.999% / 99.99999% availability (various sources online)
Learn More

→  Full Stack Support

Image

Downtime

A recent Gartner support suggests that the average cost of downtime is $5600 per minute (Gartner)
Learn More
Image

Uptime

On average companies aim for 99.9 percent uptime, still = 8:45 mins downtime per year (Alerta)
Learn More

Our Capabilities

With a team of over 200 technical experts who have years of experience across a huge spectrum of industries and technologies, we can help you turn your vision into a success.
We have experts on the ground daily helping customers achieve their goals, overcome challenges and make thinks work in new and imaginative ways.

Our Capabilities

With a team of over 200 technical experts who have years of experience across a huge spectrum of industries and technologies, we can help you turn your vision into a success.
We have experts on the ground daily helping customers achieve their goals, overcome challenges and make thinks work in new and imaginative ways.

→  Benefits

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Global Team

Offices across the globe mean we can always have an engineer on a ticket in minutes, it will be in the course of their normal working day and not someone who’s just been woken up
Learn More
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Tech-Enabled Support

Mission Control 2 allows us to bring every thread together (feeds and alert steams for all the moving parts) needed for modern distributed apps or to monitor and triage with total oversight
Learn More
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Communication

We use our customised Ultima runbooks to run a series of checks, communicate the issue in the manner agreed with you, begin the activation of the required resource, and set up the emergency connections as specified.
Learn More
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SLA Options

We offer four levels of SLA, starting at just 15 mins in addition to bespoke enterprise arrangements. We work with clients to define the exact solution for their needs.
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Entire Stack Support

We support the infrastructure and application but also APIs and other integrations as well as custom apps
Learn More
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Dedicated Support Line

Clients are offered a dedicated support number. The phone is answered swiftly, all transcripts are logged, and tickets are registered in our cloud-based customer service portal.
Learn More

→  Benefits

Image

Global Team

Offices across the globe mean we can always have an engineer on a ticket in minutes, it will be in the course of their normal working day and not someone who’s just been woken up
Learn More
Image

Tech-Enabled Support

Mission Control 2 allows us to bring every thread together (feeds and alert steams for all the moving parts) needed for modern distributed apps or to monitor and triage with total oversight
Learn More

Why Ultima?

In contrast to your average managed cloud provider, Ultima offers support across your entire stack, and won’t leave you high and dry, pointing the finger to other suppliers when things go bump in the night.

Not only will we support your cloud infrastructure and interact with your CMS product support, crucially, we offer full 24/7 monitoring, incident management and support of your application too.

Expertise

14 x Microsoft Gold Competency Partner which ensures that Ultima is uniquely positioned to support and provide Cloud expertise

Integrity

Our aim is to become a trusted partner, delivering the right solutions to build long-term relationships

Passion

A strong desire to solve technical challenges using innovative methods to deliver business value

Why Ultima?

In contrast to your average managed cloud provider, Ultima offers support across your entire stack, and won’t leave you high and dry, pointing the finger to other suppliers when things go bump in the night.

Not only will we support your cloud infrastructure and interact with your CMS product support, crucially, we offer full 24/7 monitoring, incident management and support of your application too.

Expertise

14 x Microsoft Gold Competency Partner which ensures that Ultima is uniquely positioned to support and provide Cloud expertise

Integrity

Our aim is to become a trusted partner, delivering the right solutions to build long-term relationships

Passion

A strong desire to solve technical challenges using innovative methods to deliver business value

→  Get in touch

Ready to kickstart your digital journey?

Fill out the form and a friendly member of our Digital team will get back to you.

    →  Get in touch

    Ready to kickstart your digital journey?

    Fill out the form and a friendly member of our team will get back to you.