We are AI powered technology specialists with 30 years experience, accredited expert teams and a customer-first, results-driven ethos.
One Team. One goal: To maximise resilience and reputational health for our customers.
Framework accredited with dedicated expert teams that deliver successful ROI based outcomes for Public Sector organisations.
Cloud native uptime experts. Managed services, consulting, DevOps, and application engineers available globally across EMEA, APAC, and North America.
Our commitment to sustainability and giving back exemplifies our dedication to creating lasting value for our community and planet.
Join Ultima to be part of a vibrant, forward-thinking team that values you and your unique skills.
Access a Wealth of Technology Resources Tailored to Enhance Your Success Journey.
Explore Our Collection of Informative Blogs for Expert Knowledge and Inspiration.
Discover Upcoming Events to Connect, Learn, and Grow with Us.
Explore Our Quarterly Publication for In-Depth Analysis and Inspiration.
Dive Into Our UiQ TV Video Series for Engaging Insights and Expert Perspectives.
Critical expertise for IT emergencies
Token-Based Support provides teams with a low-cost technical safety net, enabling you to
access IT experts day and night, whenever you need them. It’s on-demand, contract-free IT
support that’s always within reach.
Token-Based Support was built for fast-moving organisations like yours. Don’t let squeezed resources, technological complexity, and unexpected circumstances stop you doing what you need to do.
Flexible, fast, on-demand support from certified IT specialists, only ever when you need it. Be ready for anything.
Token-Based Support offers a simple, cost-effective model.
Purchase tokens in packs of 5, 10, 20, or 50. Each token provides 3 hours of expert support.
No long-term contracts. Pay only for what you need.
Top up anytime. Simply purchase more tokens to continue your access to our IT specialists.
Choose the right level of support for your business and team.
Advise
Experts validate and guide your team through resolution.
Resolve
We take a more hands-on approach where possible.
We cover every critical IT specialism:
Cloud. Azure authentication failures and email delivery issues.
Security. Ransomware attacks and firewall degradation.
Networking. Switch failures and connectivity issues.
Data Centre. Storage problems and server performance issues.
Workspace. Virtual machine failures and software conflicts.
Our specialists are here 24×7, day and night, to help your team tackle issues and emergencies.
Manage tickets via our ServiceNow portal.
Pay per token. 1 token delivers 3 hours of support.
Our third-line team remotely triages issues and provides clear, useful guidance.
We can act on your behalf when critical systems are transitioned to Ultima.
Monthly reports track incidents, vendor support, and token usage.
We escalate vendor issues on your behalf (subject to support agreements).
We maintain secure access to your environment in case of emergencies.
Have any questions?
Drop us a message and a member of the team will follow up regarding your enquiry.
or contact us by phone: 0118 902 7500
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