Microsoft Premium Support
Expert support for your Microsoft estate, with predictable ticket-based pricing.
Your support costs should reflect the help you need, not simply the size of your Microsoft estate.
Microsoft Premium Support gives your IT team access to certified Microsoft specialists, with 24/7 coverage for critical incidents, managed escalation to Microsoft when required.
Key deliverables
Designed for organisations that manage their own Microsoft estate, Microsoft Premium Support provides a responsive technical safety net when issues become urgent, complex, or difficult to resolve in-house.
Specialist incident resolution:
Certified Microsoft specialists triage, diagnose, and remediate issues across Azure, Microsoft 365, Entra ID, Defender, Intune, Teams, and more.
Guaranteed response SLAs:
A 15-minute response for P1 incidents, with 24/7 cover for P1 and P2. Every ticket is prioritised, owned, and quickly routed to the right specialist.
Managed Microsoft escalation:
When an issue needs Microsoft involvement, we manage the escalation.
Predictable ticket packs:
Support is purchased in packs of tickets. Unused tickets can be exchanged for consultancy, architecture, or project services.
Microsoft support, on your terms.
Chat to expert about Microsoft Unified SupportYou keep control of your Microsoft estate. We step in when you need expertise, a faster route to specialist help, or a managed path into Microsoft.
Why choose Microsoft Premium Support from Trustmarque Ultima?
Resolve issues faster with specialist help
Quickly connect with the specialists you need and stop wasting time with hand-offs and queues.
Reduce pressure on IT
Your team stays in control while we provide expertise during urgent or complex incidents.
Control your support spend
Ticket packs link cost to your actual support need, giving you predictable spend without tying support price to Microsoft consumption.
Keep a route into Microsoft open
We manage escalation to Microsoft when issues need Microsoft involvement.
Full lifecycle expertise you can trust
Trustmarque Ultima brings together Microsoft expertise across support, licensing, professional services, managed services, adoption and optimisation. We are a single trusted partner, backed by Microsoft’s Support Services Designation and all six Solution Partner Designations.
Transparent and fair pricing
Microsoft Unified Support is usually priced against Microsoft consumption, even when your support usage is low, and often bundles other services you may not want or need.
Trustmarque Ultima’s Premium Support is available in simple packs of tickets that you can top up any time you need. Consultancy days can be included if valuable, but are always optional.
We work each issue through to resolution or escalation, focusing on achieving a successful outcome rather than how long it takes to resolve.
Reviewing Microsoft Unified Support?
Trustmarque Ultima can help identify your model, ticket volume, likely ticket-pack requirement, and next steps.