Incident Response (IR)
Neutralise threats and recover in full strength.
Speak to the teamOur Incident Response (IR) solutions are powered by Sophos, the industry leader in threat detection & response. Prepare your organisation to act fast and maintain control when incidents occur. We help you establish the plans, processes, and governance needed to deliver decisive, business-aligned incident response.
Minimise harm, recover in good health, and build cyber resilience through incident readiness.
Prepare your response
Establish the plans, processes, roles, and governance functions needed to enable a fast, decisive, fully-mobilised response against attacks.
Get experts on standby
Secure immediate access to experienced specialists who will coordinate your response effort, guide you through the process, and help you fully recover.
Continuously improve
Turn every exercise and incident into measurable progress through structured reviews, advisory services, and a continuously refined response function.
Incident Response Planning
Planning is essential for effective incident response. Develop the strategies and tactics needed to contain, eradicate, and recover from cyber attacks. We help you prepare for a range of incident scenarios so you can deliver the right course of action, from first response and forensics to eradication and recovery. Minimise the impact of incidents and emerge stronger.
Custom IR plans and playbooks
Develop tailored, business-aligned response plans and scenario-based playbooks that define roles, decisions, and actions for faster, coordinated execution under pressure.
Tabletop simulation exercises
Pressure-test plans through realistic scenarios that strengthen decision-making, expose gaps, align stakeholders, and build confidence across your teams.
Regulatory compliance consultancy
Align response planning with regulatory expectations, ensuring defensible processes, clear reporting obligations, and readiness to succeed during investigations and audits.
Accredited Incident Response services
Incident Response Retainer
Incident response experts on standby. With Sophos annual IR Services Retainer, you get an elite team of cybersecurity, incident response, digital forensics, and operations experts ready to get your organisation back to normal fast following a breach.
Faster response
With pre-arranged service terms and conditions, our retainer service ensures no time is wasted when you’re under attack.
Competitive rates
Discounted and fixed pricing on incident response services mean you don’t have to worry about hidden remediation costs.
Readiness resources
Improve your security posture and reduce the likelihood of a breach with vulnerability reports and health checks.
Intelligence briefings
Receive the latest insights and best practices through Sophos’ monthly threat intelligence briefings delivered by IR experts.
Digital forensics
We capture, preserve, and analyse data to track and isolate live threats, build attack timelines, and gather evidence.
Threat removal
Rapid containment and eradication of threats from your estate close access paths fast and prevent ongoing damage and persistence.
Ransom negotiations
We help you make the right call in tough situations, with threat intel, negotiation strategies, and legal guidance
Post-incident analysis
Deliver a clear incident report detailing root cause, impact, response actions, and recommendations to support future planning.
Why Ultima and Sophos for Incident Response?
Ultima and Sophos bring together deep expertise and proven performance for Incident Response. With 30 years’ service excellence and experience across 200+ technologies, Ultima ensures every engagement delivers measurable value. Sophos, who is recognised as a Gartner Peer Insights Customers’ Choice for MDR and validated by MITRE ATT&CK, provides world-class detection, response, and scale for fast, effective incident containment and recovery.
FAQs
Incident response is the structured process organisations use to detect, contain, investigate, and recover from cyber attacks. It minimises operational disruption, limits financial and reputational damage, and ensures you return to business quickly with clear lessons learned.
If you are experiencing an incident, act immediately by engaging an incident response team to coordinate the engagement.
Incident response typically follows a structured lifecycle: preparation, detection and analysis, containment, eradication, recovery, and post-incident review. This disciplined approach ensures threats are handled quickly, evidence is protected, and lessons improve long-term resilience.
An incident response playbook is a predefined, scenario-based set of procedures for handling specific cyber threats, such as ransomware or data breach. It provides clear roles, actions, and escalation paths, enabling faster, coordinated decision-making under pressure.
With 30 years delivering managed services, Ultima brings proven operational discipline, governance, and coordination to high-pressure incidents. Combined with Sophos’ frontline threat intelligence and response capability, we deliver fast containment, clear leadership, and structured recovery. We turn incidents into controlled events that deliver valuable security insights without causing critical harm.
Incident response is the structured process organisations use to detect, contain, investigate, and recover from cyber attacks. It minimises operational disruption, limits financial and reputational damage, and ensures you return to business quickly with clear lessons learned.
If you are experiencing an incident, act immediately by engaging an incident response team to coordinate the engagement.
Incident response typically follows a structured lifecycle: preparation, detection and analysis, containment, eradication, recovery, and post-incident review. This disciplined approach ensures threats are handled quickly, evidence is protected, and lessons improve long-term resilience.
An incident response playbook is a predefined, scenario-based set of procedures for handling specific cyber threats, such as ransomware or data breach. It provides clear roles, actions, and escalation paths, enabling faster, coordinated decision-making under pressure.
With 30 years delivering managed services, Ultima brings proven operational discipline, governance, and coordination to high-pressure incidents. Combined with Sophos’ frontline threat intelligence and response capability, we deliver fast containment, clear leadership, and structured recovery. We turn incidents into controlled events that deliver valuable security insights without causing critical harm.
Why Ultima and Sophos for Incident Response?
Ultima and Sophos bring together deep expertise and proven performance for Incident Response. With 30 years’ service excellence and experience across 200+ technologies, Ultima ensures every engagement delivers measurable value. Sophos, who is recognised as a Gartner Peer Insights Customers’ Choice for MDR and validated by MITRE ATT&CK, provides world-class detection, response, and scale for fast, effective incident containment and recovery.
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0333 015 8000
enquiries@ultima.com
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