Token-Based Support
Your safety net in times of crisis.
Get startedToken-Based Support is like an insurance policy for your IT systems. It’s there in times of crisis and uncertainty and when you need a qualified opinion or an extra pair of hands.
Whether you need to augment your in-house knowledge or you require emergency assistance with a P1 issue, get access to 100+ certified specialists. Troubleshoot everything from performance degradation to a critical site-wide incident, and everything in between.
We can also advise on how to undertake complex system changes, with access to 24/7 support across a wide range of technologies including Microsoft, Check Point, Cisco, HPE, VMware, and Citrix.
How does Token-Based Support work?
Our Token-Based Support services provide an affordable, trackable safety net. Simply select the support you require and get in touch when you need to, day or night.
Packs of tokens are purchased up front in quantities of 5, 10, 20, or 50, with a 12-month expiration or consumption limit. Each token provides up to 3 hours of remote specialist support, including remote assistance via RescueAssist, potential upgrades, and monthly automated email reports on ticket details.
Why choose Ultima?
With Token-Based Support, we’re here whenever you need us without you feeling tied down to a contract. Act quickly, with confidence.
Stress-free
Simply choose the service and number of tokens you require and we’ll do the rest. In fact, the more you buy, the cheaper the per-token price.
24/7 support
Once you’re on our system, feel free to contact our service desk in order to log an incident or support request with our third line teams.
Built for you
Perfect for organisations who don’t require a complete managed service, but want the security that comes with knowing that they have access to a team of experts.
Simple access
Receive direct access to our ServiceNow portal to view live updates on your open incidents and track them to resolution.
Limits and exclusions
Tokens are non-refundable and non-transferable, and they cannot be carried over to future agreements.
Exclusions from token-based support include implementation, configuration, application updates, products without vendor support, altered products, third-party scripts, issues due to negligence or misuse, on-site support, health check tools, solution design, hardware maintenance, and project work.
Upgrade anytime
Move to a Managed Service during the term of your agreement and credit unused tokens towards your first year.
Maximise your tokens
Convert any unused tokens into Professional Services consultancy time on a 3-to-1 basis during your term.
Contact us
Get in touch
We want to hear from you.
Please get in touch to ask about our services and discuss partnerships.
0333 015 8000
enquiries@ultima.com
Get in touch