Remote Infrastructure Management
Release yourself from the infrastructure management burden
SPEAK TO AN EXPERTUltima’s Remote Infrastructure Management (RIM) takes on the responsibility of managing your IT infrastructure, applications and workloads.
Delegate everything from your underlying network, storage or server environment, to your entire technology stack. We can care for it all.
RIM is a remote service, providing 24×7 monitoring and management on a per-application, per-workload, or per-device basis, with Ultima taking ownership and accountability of the technology on your behalf.
Create time and clarity
Outsource aspects of your IT estate. We can manage standardisation, service improvement, compliance, customer services, training, and resourcing offering key performance indicators that ensure you can always hold us to account.
Extend your capability
Our multi-disciplinary service delivery function provides you with everything you need. From managing a subset of your infrastructure, through to a full outsource, we’re here to deliver an enriched IT service.
Build resilience
Should the worst happen, we help reduce the impact of incidents to your organisation, taking ownership of incidents and service requests – including working with third parties – leveraging our partner and product knowledge.
Certifications
Remote Infrastructure Management
Technologies
The AI platform for business transformation. ServiceNow is the leading choice for IT support desks because of its excellence in ticket management, automation, and powerful, intuitive portal. Together, our partnership enhances agent productivity, improves issue resolution times, and provides a seamless and modern experience for your team.
LogicMonitor is a fully automated, Cloud-based infrastructure monitoring platform for enterprise IT and providers like Ultima. It enables our analysts to maintain visibility over everything from on-premise workloads to Private and Public Cloud services, with the flexibility to collect and display data from virtually any type of device. This allows us to proactively update you on problems affecting your estate and resolve issues prior to failure.
Improve the way you do IT
Supporting over 120 technologies from the likes of Microsoft, Citrix, Check Point, Cisco, HPE and VMWare, we can take ownership of incidents, service requests, and unexpected events. Our product knowledge and strong partnerships keep your infrastructure and workloads operating night and day and in accordance with best practice.
We’re also responsible for conducting annual health checks and regular system maintenance, ensuring your environment receives the latest critical updates and security patches.
Rely on us to keep your systems in a consistent state by eliminating uncontrolled change through standardisation and configuration management.
Why RIM, why now?
Transformational IT change is unfolding at such a relentless pace. So much so, that many organisations are unprepared for the impact of emergent technologies and other market trends.
By providing a stable foundation to build from, organisations using our service become more agile, focusing more on the investments which promote growth, competitive advantage, and innovation across every area of their business.
If it feels like you’re always playing catch-up, our Remote Infrastructure Management services are here to help you stay on top of those real-time demands from employees, shareholders, and your industry itself. Win back your most precious and limited resource – time.
The Ultima Effect
Fulfil your ambitions with our dedicated specialists by your side. Ultima’s Managed Services exist for organisations whose ambitions exceed the resources or skills at their disposal.
Contact us
Get in touch
We want to hear from you.
Please get in touch to ask about our services and discuss partnerships.
0333 015 8000
enquiries@ultima.com
Get in touch