Ultima and HF win Runner-Up for Alliance of the Year at the 2025 NetLaw Legal Tech Awards
Ultima and HF are proud to share the recognition of our close partnership as Runner-Up in the Alliance of the Year category at the NetLaw Legal Tech Awards 2025.
The Alliance of the Year Award celebrates legal service providers and suppliers ‘who have delivered excellence in collaboration between all parties. [It] highlights sharing and complementary best practice, looking outward and not inward in terms of process, for the delivery of excellence in internal and external client services.’
A shared vision for innovation
The Ultima-HF alliance began in 2021 with a common ambition: to redefine how technology supports legal services. What started as a promising relationship has matured into a fully integrated partnership, built on trust, transparency, and a tireless focus on outcomes.
Together, we’ve embraced a strategy that prioritises operational agility, cost efficiency, and security resilience. By combining Ultima’s expertise in managed services with HF’s modern approach to legal practice, we created a model that not only meets HF's challenges today but positions the organisation for future growth.
‘The strategy aligned to our ambitious growth plans while introducing a cost-effective, scalable and customer-focused solution to the business’ – John Presland, CIO, HF
The power of partnership
The success of this alliance rests on four key principles:
Communication: Open dialogue and transparency have ensured alignment and trust at every stage.
Adaptability: Our ability to pivot quickly in response to evolving requirements has kept solutions relevant and effective.
Tenacity: Challenges have inspired creativity and persistence, driving us to deliver outcomes that exceed expectations.
Resilience: Built on strong foundations of trust and shared purpose, our alliance has weathered setbacks without losing sight of long-term goals.
Through the alliance, we introduced an arsenal of solutions designed to transform IT delivery, enhance user experience, and reduce operational risk:
- Automation and Service Desk modernisation: Streamlined processes and first-contact resolution to boost productivity.
- 24/7 Security Operations Centre (SOC): Continuous monitoring and threat detection to strengthen HF’s cybersecurity posture.
- Device-as-a-service (DaaS): Simplified asset management and improved scalability.
- Vendor consolidation and software optimisation: Reduced complexity and improved compliance while driving cost efficiency.
These initiatives have enabled HF to work smarter, faster, and more securely, while maintaining a customer-first approach.
Looking ahead
‘Our alliance with HF demonstrates the impact of combining deep expertise with a relentless commitment to service excellence. As Ultima joins forces with Trustmarque, we’re unlocking even greater capabilities: expanding our reach, strengthening our portfolio, and enabling us to deliver more transformative partnerships like this across the legal sector and beyond.
'We’re incredibly proud of the team and excited to build on the excellent work they do with customers every day.’ – Tanaz Gould, CRO, Trustmarque Group and Ultima Business Solutions
This recognition highlights what strong collaboration can achieve. Our alliance with HF has delivered measurable improvements in efficiency, security, and user experience, and we’re committed to building on that success. Together, we’ll continue to evolve the partnership and explore new opportunities to deliver similar outcomes for other customers across the legal sector and beyond.
