Managed Services

Get maximum value from your Azure environment with an accredited Azure Expert MSP.

We continuously build, monitor, and optimise your estate against Microsoft’s Well-Architected Framework pillars to deliver a resilient, secure, productive, and cost-effective model.

Choose between our Foundation and Enhanced managed service packs to match your requirements and budget. Flex and scale over time. Combat the challenges associated with traditional public Cloud models, tackling both your Landing Zones and Workloads.

Priced as an uplift to your existing Azure consumption for each subscription, we provide 24/7 operational and technical enablement services. This enables your teams to refocus on delivering innovation and improving business outcomes without worrying about the underlying Cloud platform.

We can extend the ‘out-of-the-box’ Azure experience, when it comes to observability and support, FinOps, governance, business continuity, security and compliance.

Ultima’s Managed Workspace provides a frictionless, collaborative, mobile, and highly secure experience, wrapped into a simple monthly subscription.

By removing the complexity traditionally associated with managing a modern EUC environment, you no longer have to worry about the device lifecycle, OS updates, app delivery, endpoint management and 24×7 support.

Spanning Intune Experience Management, Device Lifecycle Management (DLM), and Employee Lifecycle Management, we ensure your Digital Workspace remains secure, productive, and ready for the next phase of transformation.

Remove the time and resource needed to manage your complex, always evolving workplace. Empower your people to focus on what they do best.

Critical expertise for IT emergencies.

Token-Based Support provides teams with a low-cost technical safety net, enabling you to access IT experts day and night, whenever you need them. It’s on-demand, contract-free IT support that’s always within reach. Token-Based Support was built for fast-moving organisations like yours, preventing squeezed resources, technological complexity, and unexpected circumstances from getting in the way of your ambitions.

Available in pack of 5, 10, 20, or 50, tokens provide 3 hours of specialist support across the likes of Microsoft, Citrix, Cisco, VMware and HPE technologies.

From advice around best practice and health check results, to validating an upcoming change, we have skills in over 100 different technologies. And our teams are available 24×7, meaning there’s always someone to reach out to in the event of an emergency. Given our experience, there’s a good chance we’ve seen the issue before and can help you recover, remediate or just give you the confidence to take action.

Agent-based support enhanced with analytics, machine learning, RPA, and orchestration.

Get 24×7 technical support from anywhere in the world, undertake common self-service tasks, and benefit from prioritised issue resolution (VIP only). Our Service Desk connects and informs and empowers your people while giving you ownership over your IT experience.

We focus on reducing mean time to resolution, providing employees with omni-channel support via Teams, voice, and email, alongside an intuitive portal packed with FAQs and AI-powered search.

Ultima is a Service Desk Institute member. The benefit to you is improved service delivery, enhanced customer service, and increased efficiency in problem resolution.

Remote Infrastructure Management (RIM) releases organisations from the burden of managing their IT infrastructure, applications and workloads.

Delegate responsibility, from your underlying network, storage or server environment to your entire technology stack. Ultima can manage everything, including your operating system and business critical apps.

RIM provides 24/7 monitoring and management on a per-application, per-workload, or per-device basis, delivered remotely from our global managed service facilities.