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We’re all having to do more with less, at the same time as trying to nurture our employees to prevent talent leakage. So how can automation help keep your talent happy?
Elimination of the mundane and repetitive business tasks people do daily may seem obvious, but with a shrinking and minimal talent pool, this is now a severe disruptor for all industries. One of the ways to help keep employees happy is to automate these mundane tasks so they can focus on more strategic, exciting work.
Business processes like taking warehouse inventory, approving finance orders by hand, procuring hardware or equipment by hand, or providing support for any question via your eCommerce site – are repeatable tasks that your employees shouldn’t be wasting their talent on. Instead, you could use automation to do these tasks for them so they can focus on areas of your business where they can add value.
You might think some businesses struggle to automate due to the legacy nature of the services or their backend IT capabilities. In contrast, more modern companies, such as “born in the cloud”, might seemingly have an advantage. In truth, when embracing automation for your business processes, the age of your systems or processes is mainly irrelevant.
Where once automation was the privilege of the few and largest enterprises, we now have the technology that all organisations, including SMEs, can use to automate repetitive tasks. It’s a growing trend, with 73% of organisations worldwide now using automation technologies – such as robotic process automation services – up from 48% in 2019 (Deloitte).
And for businesses still using mainframes to legacy applications that have no API or programmatic access that can only be accessed by connecting to remote desktops, these should no longer be used as an excuse or barrier to embracing your competitiveness with automation.
Automate your processes
Low-code or no-code tools can now be used to automate processes simply. The people who use the business processes day-in-day-out can automate them – it’s that simple. They would, of course, liaise with IT to set up the infrastructure to make it work. Then individuals can log on to a server or computer where they have all the different applications and processes needed to automate that process. But it is the user who knows how the process works, so they then select which steps they need to automate the process.
Our unique IP – IA-Connect – allows us to offer automation to every size of business. IA-Connect reads the screen and recognises bits of the process like a human, creating the code to power the process. It writes code based on your choices to then power that process and iss intuitive and easy to use. You can visit us here: https://ultima.com/ia-connect/ to learn how to automate in four easy steps.
Joining up departments and processes
One of the most significant issues for business process automation is when you take a process most applications don’t exist in one place. They are spread across different departments, which can make automation difficult. It makes business process automation hard as you must potentially log on remotely to different systems, which most business process automation software can’t handle. But our software is designed – with patents on the technology – to see the process locally even if it is remote, so you can automate it across departments (servers, applications etc). For example, with an HR process, when you onboard someone to automate the process, you need to talk to HR to set up payroll and IT to set up devices and access different systems that are only available remotely. Our software allows you to automate processes across all these departments.
Low-code and no-code business process automation will be a crucial differentiator to your business. It will allow your staff to automate those repetitive business processes that, while critical to how your business functions, add little outward value to your business. And from a talent perspective, automation will help keep your people happy so you will retain them for longer.